Politique en matière de remboursements et de retours

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Other non-returnable items :

Gift cards

To complete your return, we need a receipt or proof of purchase.

Any item that is not in its original condition, that is damaged or that is missing parts for reasons that are not due to our error.

Any item returned more than 30 days after delivery.

Refunds

Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We'll also let you know if your refund has been approved or rejected.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds

Si vous n’avez pas encore reçu de remboursement, vérifiez d’abord à nouveau votre compte bancaire.

Then contact your credit card company. It may take some time before your refund is officially recorded.

Then contact your bank. There is often a processing time before the refund is posted.

If you have done all this and still have not received your refund, please contact us at {email address}.

Sale items

Only full-price items can be refunded. Sale items cannot be refunded.

Exchanges

We will only replace items if they are faulty or damaged. If you wish to exchange it for the same item, please email us at {e-mail address} and send your item to : {physical address}.

Presents

If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit corresponding to the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

Si l’article n’était pas marqué comme cadeau au moment de l’achat, ou si le destinataire du cadeau s’est fait expédier la commande pour vous la remettre plus tard, nous enverrons un remboursement au destinataire du cadeau et il sera informé de votre retour.

Expédition des retours

To return your product, you must mail it to {physical address}.

You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are non-refundable. If you receive a refund, return shipping charges will be deducted from your refund.

The delivery time for your exchanged product may vary depending on where you live.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Do you need help?

Thank you very much.

Traduction anglaise:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Thank you.